Timeframes
All forms submitted via the “Request A Quote” page and via email will be responded to within 48 hours. All phone calls will be returned within 24 hours.
Once the client receives the quote and the price is agreed upon my both Go For Brides and the client, the order will be processed. That date will be referred to as the “order processing date” below.
Errands
All errands will be completed by the requested date on the order. We require 3 days notification for all errands. With approval, based on availability, requests made less than 3 days in advance will be honored for a nominal “last minute” fee.
Projects
If all supplies required for the projects are being supplied by the client, projects will be completed within 7 calendar days of receipt of supplies by Go For Brides.
If some/all supplies need to be ordered, most orders can be completed within 21 calendar days. The client will be notified of the exact timeframe prior to the order being processed.
If supplies need to be ordered, an invoice for the cost of supplies will be sent to the client prior to the order being processed. Once the invoice cost is approved, payment for supplies will be due within 5 calendar days. The invoice will state the expected timeframes for production once supplies are received.
If a draft is required to complete the project, (i.e. place cards and programs) a template will be sent to the client via email within 24 hours of the order processing date. Once the template is received back by Go For Brides, a final draft will be sent to client within 72 hours for final approval. Once final approval is received from the client, the order will be completed within 5 calendar days.
“Day Of” Services
Requests for “Day Of” services are subject to our scheduling approval. When a request is received, the client will receive a response within 48 hours notifying them whether the date is available or not. We will make every attempt, within our control, to fulfill all requests.
Consulting
Requests for ideas and samples will be fulfilled within 7 calendar days of the order processing date, unless supplies have to be special ordered, in which case the client will be notified prior to the order being processed. If supplies need to be special ordered, the client can choose to have Go For Brides complete the samples using “stand in” supplies in order to obtain sample approval from the client. If the “stand in” sample is approved then the timeframes for projects requiring supply orders (see above) will apply.
Payments
Errands
Payment for errand(s) is required 48 hours prior to the first errand being completed.
The errand will not be completed if payment has not been received.
Projects
As stated above, for projects that require supplies to be ordered, an invoice for the cost of supplies will be sent to the client prior to the order being processed. Once the invoice cost is approved, payment for supplies will be due within 5 calendar days.
For all projects, 50% of payment is due within 2 calendar days of the order processing date. The additional 50% will be due by the time items are delivered. The project will not be completed if the initial payment is not received within 2 calendar days of the order processing date. The items will not be left with the client until the final payment has been received.
“Day Of” Services
A 10% or $20 deposit (whichever is greater) is required within 5 calendar days of the order processing date of all “Day Of” Services. The additional 90% or balance will be due by the time the service is completed.
Consulting
100% of consulting fees are required within 2 calendar days of the order processing date. Samples can be revised one time before an additional fee will apply. Additional revision fees will be disclosed in the quote provided to the client prior to the order being processed.
Package Orders
An invoice will be sent to the client for all package orders showing the breakdown of fees per category and the corresponding due dates prior to the order being processed.
Cancelation and Refund Policies
Errands
Cancelations for errands must be made within 24 hours of the scheduled errand for a full refund. No refund will be given for cancelations made less than 24 hours prior to scheduled errand.
Projects
If supplies are being ordered, the invoice for supply costs will indicate the specific refund policy for supplies (dependant on the vendor supplies will be coming from).
Projects will be considered “In Process” 3 calendar days after the order processing date. Any orders canceled after the 3rd calendar day from the order processing date will not receive a refund of the payment received. If order is canceled prior to the 3rd calendar date from the order processing date then a full refund will be issued.
“Day Of” Services
“Day Of” services must be canceled 5 calendar days prior to the event in order to receive a full refund of the deposit.
Consulting
Requirements for samples/interviews will be determined before the order is processed. There will be no refunds for consulting as long as the agreed upon requirements have been fulfilled.
Payment Methods
Payments are accepted via credit card (Visa, Master Card, American Express or Discover), check, cash or money order. A fee of $35 will be assesed for a retrned check from your bank.